Terms and Conditions

Spaces Eco Clean provides professional house cleaning services. By hiring Spaces Eco Clean, you agree to the following terms and conditions:

Acceptance of Terms: By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

  • Booking and Payment: Customers may book our services through our website or by contacting us directly. Payment terms will be communicated during the booking process. Spaces Eco Clean reserves the right to change pricing and payment terms at any time.
  • Cancellation and Refunds: Customers may cancel bookings within 24 hours of booking and receive a full refund, provided that the service date is at least 10 days away from the booking date. Refunds, if applicable, will be processed within 7days of cancellation .
  • Customer Responsibilities: Customers are responsible for providing accurate information when booking services. Customers must ensure access to the premises at the scheduled time and provide necessary utilities for cleaning. Customers are responsible for securing valuables and fragile items before cleaning.
  • Service Limitations: Spaces Eco Clean reserves the right to refuse service if the premises pose a risk to the health or safety of our staff. We do not provide services for hazardous materials or in hazardous environments.
  • Quality Guarantee: We strive to provide high-quality cleaning services. If you are dissatisfied with the service provided, please contact us within 24 hours, and we will work to resolve the issue promptly.
  • Communicate with Us: If you have any questions or concerns about your cleaning service, please call or text our office at +91 8547714911. We have a dedicated office staff to assist you and who will make every reasonable effort to provide you with a highly professional cleaning service. Your ongoing feedback is important to us, so please fill out your customer satisfaction survey after every visit to help us continually improve the quality you receive. The cleaning team receive incentives based on their quality scores and return rate.
  • Getting Your Home Ready: Ensure your home is picked up and ready to be cleaned to avoid hourly charges. Notify all guests about our arrival and ensure access to their space. Notify the office when you have guests or any unknown person in your home
  • Estimates/Quotes: Estimates are based on information provided by the client. We reserve the right to adjust rates if conditions are dirtier or more cluttered than indicated. Any changes to service requests may result in additional charges.
  • Protecting Your Valuables: We take precautions to avoid damage, but accidents can happen. Please report any damage within 2 business days of service. We are not responsible for damage due to faulty installation or general wear and tear.
  • Photos of Your Home: We take before and after photos of our work for training and proof of performance. If you do not want pictures taken, please notify us when scheduling your cleaning.

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Spaces Eco Clean
54 Jyotis, Sankar Nagar
Kollam Kerala, 691001.